We have now introduced Patient Services Online for ordering repeat medication.  If you haven't done so already you will need to register for the new system.  Please click on the Prescriptions tab for further information.


From 1st March 2019 a limited number of GP appointments which are bookable 48 hours in advance will be available through the Patient Services website.  Please click on the Appointments tab for further details on how to access these appointments. (unfortunately the ability to book these online appointments has been suspended due to Covid-19)


Public Holidays:

Please note the following forthcoming public holiday dates when the surgery will be closed:


  • Good Friday - 15th April 2022
  • Easter Monday - 18th April 2022

Please make sure you have sufficient medication to see you through the holiday period.

Please contact NHS24 on 111 if you can't wait until the surgery re-opens.

We will re-open as normal following the above dates.


Pre-bookable appointments will be available with a GP or a nurse on Monday and Thursday mornings from 07:10 till 08:30 am.


These appointments are for patients who work and are unable to attend surgery during normal surgery opening hours.




A major part of this problem is the number of wasted appointments.


Keeping treatment room and practice nurse appointments is just as important as with your GP.

If you are unable to keep an appointment, it is essential to cancel it as soon as possible, as we may be able to offer it to another patient.

This Charter sets out the standards of service we aim to provide to all our patients.

Our commitment to you:

Our objective is to provide you with high quality health care. We will encourage you to develop a healthier lifestyle.

By working together this will be accomplished.

  • We have developed a range of services within the Practice. Our Health Promotion clinics are aimed at preventing or detecting illness at an early stage. Appropriate treatment is therefore more effective.
  • You will be treated courteously at all times by our staff.
  • We run an appointment system in this Practice. We will endeavour to give you a time that is convenient to you.
  • We will try to ensure that you are seen on time. However, emergencies and serious problems are always given priority. This unavoidably may cause disruption to our scheduled appointments. Should there be a prolonged delay the receptionist will give an explanation. Please be patient ... sometime you may require urgent treatment.
  • Urgent cases will be seen on the same day; otherwise you will be given the first available appointment. Please make it clear when you call if you consider your complaint of an urgent nature.
  • Home visits will be arranged for those patients who are too ill or incapable of coming to the surgery.
  • All our discussions with you will be treated confidentially.
  • Appropriate treatments and investigations will always be discussed with you. No course of action will be taken without your consent.
  • You have the right to a second opinion or to be referred to a Consultant that you agree to.
  • You have the right at any time to leave our list and to register with another Practice.
  • We are continually striving to improve our service to you. We are interested in your views and opinions. Any complaints you have will be fully investigated and you will be advised of our inquiry.

Our request to you:

  • We request that you treat the Doctors and Practice staff with courtesy and respect.Violent or abusive behaviour towards any member of our practice team may result in removal from our list
  •  We ask you to co-operate in your care by following the medical advice offered and by taking any prescribed medication as advised.
  • Please try to arrive on time for your appointments. Arriving late may inconvenience other patients.
  • In the event of you cancelling an appointment, please inform us as early as possible so that the time may be allocated to another needy patient requiring assistance.
  • Should you require a home visit please try to telephone before 11.15a.m. After this time the Doctors may have left the Practice and your visit may be delayed.
  • Please do not arrange a specialist appointment without first discussing the matter with your Doctor.
  • If you decide you no longer require a hospital appointment please inform both the Hospital and the Practice.
  • We provide cover for emergencies out with surgery hours. We ask that you use this service only if you require urgent treatment or advice before the next surgery.
  • We have the right to have patients removed from our list. We can assure you that we will exercise this right only under exceptional circumstances and if considered to be absolutely necessary.
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