Appointments

The practice operates an “on the day” appointment system, patients will therefore be allocated an appointment on the day of telephoning.

Phone us on 01698 265566, Monday to Friday from 8.30am

When you get in touch we will ask you what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

If you feel you require a home visit please telephone before 11.15am. The doctor will determine if a house visit is necessary and may call you back to discuss the most appropriate place for you to be seen.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Medical Centre.

Genuine emergencies will be dealt with at any time. Please make it clear to the receptionist if you feel your call is an emergency.

Pre-bookable appointments are available with a GP or a nurse on Monday and Thursday mornings when the surgery is open from 7am.  Appointments with the GP run from 7:10am to 8:30am, and with the nurse from 7.15am to 8.30am.

These appointments are for patients who work and are unable to attend surgery during normal surgery opening hours.

You may be offered an online video consultation.

There is no need to create an account and no information that you enter online is stored, however you do need to have made an appointment for a video consultation with the surgery in advance.

You can attend your appointment via one of these:

• Google Chrome web browser on a desktop or laptop, or on an Android tablet or smartphone.
• Safari web browser on an Apple iMac, MacBook, iPad, or iPhone.

Click here: Go to your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call

Appointments by phone or video call can be more flexible and often means you get help sooner.

To cancel your appointment:

• phone us on 01698 265566, Monday to Friday from 8:30am
• reply CANCEL to your appointment reminder text message

If you require urgent advice when we are closed please contact NHS 24 by dialling 111 where a nurse will assess your symptoms.

The nurse advisor will then suggest an appropriate course of action. If you need to see a doctor, the nurse will arrange this for you at one of the Primary Care Out of Hours Centres.

NHS 24 is a confidential telephone health advice and information service available across Scotland, 24 hours a day, 7 days a week.

The helpline can be contacted by dialling 111 from any landline or mobile. Alternatively via the NHS 24 website: www.nhs24.com

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone or face-to-face
• if you need an interpreter
• if you have any other access or communication needs