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Noticeboard

REPEAT PRESCRIPTIONS ONLINE

We have now introduced Vision Online Services for ordering repeat medication.  If you haven't done so already you will need to register for the new system.  Please click on the Prescriptions tab for further information.

FORTHCOMING HOLIDAYS

Public Holidays:

The Surgery will be closed on the following dates:

Christmas - Tuesday 25th, and Wednesday 26th December 2018

New Year - Tuesday 1st and Wednesday 2nd January 2019

We will re-open as normal on the Thursday morning following both closures

Please make sure you have sufficient medication to see you through holiday weekends.

 

EXTENDED HOURS APPOINTMENTS 

Pre-bookable appointments will be available with a GP or a nurse on Monday and Thursday mornings from 07:10 till 08:30 am.

 

These appointments are for patients who work and are unable to attend surgery during normal surgery opening hours.

 

 

NO APPOINTMENTS!

A major part of this problem is the number of wasted appointments.

DESPITE OUR 'SAME DAY' APPOINTMENT SYSTEM

Keeping treatment room and practice nurse appointments is just as important as with your GP.

If you are unable to keep an appointment, it is essential to cancel it as soon as possible, as we may be able to offer it to another patient.

PALS (Patient Advice and Liaison Service)

The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more
If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.

 
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